Starter
For solo shops getting a few DMs a day
$49 per month
- 1 location
- 1 channel: Instagram DMs or website chat
- 100 conversations a month
- AI replies trained on your business
- Basic setup + free setup call (founding launch)
- Email support
Stop losing customers to unanswered messages.
DM DESK is the AI front desk for local businesses and online stores. It answers your Instagram DMs, your website chat, or both.
Enterprise solutions for small businesses.
- Setup fee waived
- Cancel anytime
- Set up on one free call
Example chat · sample online store2:14 AM
- AI assistant: Hello, you're chatting with the AI assistant for Lamp Street Cups. Looking for a size, a price or a certain item?
- Customer: is the lilac tumbler still in stock?
- AI assistant: Lilac is sold out. Sage, Sunset and Midnight are in stock, $38 each. Want one?
- Customer: sage
- AI assistant: Done. Sage is in your cart, $38 before tax. Tap Proceed to order online to check out.
- Order box: 1x The Big Sip tumbler, Sage $38.00. Total before tax $38.00. Proceed to order online button. Under the button: Your order is loaded and ready. Keep chatting to change it, the link updates with you.
- Later, on the owner's dashboard. Your dashboard, 8:02 AM: $38.00 sent to checkout. Website chat at 2:15 AM · AI answering.
ExampleLast night while you slept: 9 DMs answered, $486 in carts sent.
Customers message when they think of you. Not when you're free.
Every unanswered message is a customer walking to whoever replies first.
Here's how the real thing works.
Pick a business and watch a real conversation play out: the question, the answer, the order, and the moment it hands off to you.
Demo businesses with sample details. Your agent learns your real menu, products, prices and policies.
Website chat · Orders through Square · order by voiceWebsite chat · Shopify storeWebsite chat
- AI assistant: Hello, you're chatting with the AI assistant for Saffron House. How can I help? You can also tap the mic and tell me what you'd like, I'll take your order.
- Customer: hi, are you open tonight?
- AI assistant: Yes, we're open until 10 tonight. Want to order?
- Customer, speaking into the mic: 2 lamb plates and a side of rice for pickup. While they speak, the chat shows this line: Your voice goes to our speech provider to turn it into text. We don't keep the recording.
- AI assistant: Got it: 2 Lamb Plates and 1 side of rice. That's $34 before tax. Anything else?
- Order box: 2x Lamb plate $28.00, 1x Side of rice $6.00. Total before tax $34.00. Review order button. Under the button: Your order is loaded and ready. Keep chatting to change it, the link updates with you.
- Customer: that's it
- AI assistant: Tap Review order below, everything's already in your cart.
- Customer: oh wait, does the lamb have nuts? my son is allergic
- AI assistant, handing the chat to the team: I can't make that call for an allergy, so I'm connecting you with our team to confirm before you order. Our kitchen handles common allergens, so we can't guarantee any item is free of them. If you have an allergy, please confirm with our team before ordering. While the allergy question waits for the team, the order box keeps the order and has no button.
- What reaches the owner: Sent to the owner with a link to this chat
- AI assistant: Hello, you're chatting with the AI assistant for Lamp Street Cups. Looking for a size, a price or a certain item?
- Customer: is the lilac one still available?
- AI assistant: The Big Sip tumbler in Lilac is sold out right now. Sage, Sunset and Midnight are in stock, $38 each. Want one of those?
- Customer: sage please
- AI assistant: Done. The Big Sip tumbler in Sage is in your cart, $38 before tax. Tap Proceed to order online to check out.
- Order box: 1x The Big Sip tumbler, Sage $38.00. Total before tax $38.00. Proceed to order online button. Under the button: Your order is loaded and ready. Keep chatting to change it, the link updates with you.
- Customer: also where's my order from last week?
- AI assistant, handing the chat to the team: I can't look up orders, so I'm sending this to Nina and our team will check on it.
- What reaches the owner: Sent to Nina with a link to this chat
- AI assistant: Hello, you're chatting with the AI assistant for Velvet Chair Studio. How can I help?
- Customer: how much is balayage?
- AI assistant: Balayage starts at $220 and depends on length and thickness.
- Customer: can I come in Saturday afternoon?
- AI assistant: I'll send that to the salon. What's your name and number? They'll confirm the time with you directly.
- Customer: Maya, 415 555 0142
- AI assistant: Thanks, Maya. Your request for Saturday afternoon is with the salon, and they'll reach out to confirm.
- What reaches the owner: Booking request sent to the owner
Doesn't just chat. Closes the sale.
Most ordering bots end at a promise. DM DESK builds the order or cart in chat and sends the customer to your own checkout, ready to pay.
Typical ordering bot
“Got it! Someone will follow up shortly to confirm your order and take payment.”
DM DESK
“2 lamb plates and a side of rice, $34 before tax. Tap Review order, it's all in your cart.”
Your own checkout.
Filled carts on Shopify and Square. On Toast and DoorDash, your ordering page, with the order written out for them.
Instagram DMs continue on your website chat.
The agent sends a link to your site in the DM. One tap and your website chat picks up the same conversation, so the customer never starts over. On Pro with the second channel, Growth and Custom.
No commission.
Customers pay you directly. DM DESK never touches the money.
Real prices.
Prices come from your products or menu, never the AI.
Works with what you already run.
No new POS or store platform, no migration. DM DESK sits on top of the tools you already pay for.
Where it answers
- Instagram DMs
Answered day or night, from your real products or menu, prices and hours.
- Website chat
Shopify and WordPress installs, or one script tag on your own site.
- Voice orders
On your website chat, customers tap the mic and say their order.
Where customers pay
- Shopify
Checks stock and prices in your store, then sends a filled cart to your checkout.
- Square
The order becomes a real Square checkout, paid to your own Square account.
- ToastChat + handoff
Takes the order in chat and sends the customer to your Toast ordering page with it written out. The customer adds the items and pays there.
- DoorDashChat + handoff
Takes the order in website chat, then opens your DoorDash ordering page, where the customer adds the items and pays.
Running something else? Instagram works whatever your POS or store platform is.
Built for local businesses that live in their DMs.
Retail and online stores
Answers “is this in stock?”, size, color, price and shipping questions from your real products and current stock. On Shopify, it sends a filled cart to your own checkout.
Restaurants
Takes the order from your real menu and sends customers to your own checkout. Answers hours, menu and catering questions 24/7.
Salons and barbers
Answers prices, services and hours day or night, and captures booking requests for you to confirm.
Auto shops
Answers questions from your prices and hours, and collects the car and the problem as a lead. Book a free setup call to see if it fits.
Home services
Answers while you're on the job and collects the job details as a lead. Book a free setup call to see if it fits.
A great front desk. On your rules.
Decide exactly what DM DESK can handle on its own. We review your setup before it answers customers.
Six languages
Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog, whichever your customer writes in, and on website chat, speaks.
Sold out and closures
Built not to offer what's sold out, and tells customers when you're closed and when you reopen.
Knows when to hand off
Allergies, complaints, “where's my order?” and “can I talk to a person” go straight to you, with an alert by email and in the app.
Captures the lead
Booking, catering and quote requests become leads with the details, and you get an alert.
- Answer common questions automatically
- Capture booking requests and alert me
- Reply after hours
- Ask me before offering discounts
- Send complaints straight to me
- Take over any chat and the AI pauses on that chat.
Built to be trusted with your customers.
Upfront
Website chat opens by saying it's your AI assistant, and on Instagram the first reply is built to say it.
Your data stays yours
Your conversations and your customers' information aren't used to train any AI model. Our AI providers work under commercial terms that don't allow it.
Protected
Encrypted in transit and at rest, and backed up daily.
From the founder
I built DM DESK first for my own businesses, then for the local businesses around me. Messages kept coming in while we were busy, and the ones that waited too long went somewhere else. So I made a front desk that answers every one, knows the real prices, and hands anything sensitive to you. It's built and supported here in the Bay Area.
Founding businesses get a free guided setup call with me. We set it up together, on your own products or menu and your customers' real questions.
Rami Tannous, founder
Book a free setup callPriced for local businesses and online stores.
Starter and Pro include one channel. Growth includes both.
Founding launch: setup fee waived.
Pro
Most popularFor one busy location
$149 per month
- 1 location
- 1 channel, add the second for $49 a month
- Unlimited conversations (fair use)
- AI replies trained on your business
- Instagram DMs continue on your website chat (with second channel)
- Expert setup
- Full analytics
- Remove DM DESK branding
- Priority support
Growth
For businesses with up to 3 locations
$299 per month
- Up to 3 locations
- Instagram DMs and website chat
- Everything in Pro
- Instagram DMs continue on your website chat
Custom
For chains, franchises, and 4+ locations
Quoted on a call
- 4+ locations
- Both channels
- Everything in Growth
- Dedicated onboarding
- Monthly strategy review
Month to month. Cancel anytime.
Questions owners ask us.
Does DM DESK take payments?
No. Payments stay on your own checkout. DM DESK never processes card payments. The money goes straight to you, and DM DESK takes no commission.
What if it gets something wrong?
Prices always come from your products or menu, never the AI. It won't say an order is placed, promise a refund or give a discount on its own; those go to you. We review your setup before it answers customers, and you can jump into any chat at any time.
What languages does it speak?
It replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog, in whichever one your customer writes or speaks. You set up your details once, in your language.
Can I cancel anytime?
Yes. Cancel from Billing any time. Your plan runs to the end of the period you've already paid for.
What does the setup call include?
A free 30 minute video call. We import your products or menu from your website, a PDF or a photo, or connect your Shopify store. We connect your channels, set your rules and run a test order or cart together. Then we review your setup before it answers customers.
Will customers know they're talking to AI?
Yes. Website chat opens by telling the customer they're chatting with your AI assistant, and on Instagram the assistant is built to say it is an automated assistant in its first reply. After that it writes in your tone, and anything it isn't sure about goes to your team.
Does it work for multiple locations?
Yes. Starter and Pro cover 1 location and Growth covers up to 3. The agent knows each location's hours and address and asks the customer which one they mean. More than 3? Talk to us.
Will my site show DM DESK branding?
On Starter, your website chat always shows a small "Powered by DM DESK" credit. On Pro and Growth it shows unless you turn it off on your Channels page. On Custom it is off unless you turn it on.
Every message answered. Even at 2am.
Book a free 30 minute setup call. We'll set up DM DESK with you, on your own products or menu and your customers' real questions.