AI that answers auto shop DMs and captures leads
DM DESK answers your auto shop's website chat and Instagram DMs 24/7, using your listed and "starting at" prices, your hours and your shop policies. When a customer needs a price for their car, it collects the car and the problem as the customer describes them, then sends you a quote request so you give the real price.
See a real conversation.
This is how a chat with Lamp Street Auto goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for Lamp Street Auto. How can I help?
- Customer: how much for front brakes?
- DM DESK: Front brake pads start at $180. Tony gives you the real price after looking at your car.
- Customer: are you open saturday? it's a 2016 honda civic and the front brakes are grinding
- DM DESK: Yes, we're open Saturday from 8 AM to 2 PM. I can't quote the job here, so I'm sending your 2016 Honda Civic with grinding front brakes to Tony, who will get back to you with a quote. If you'd like the team to get back to you, just send your name and a phone number or email.
- Notice: Quote request sent to Tony: 2016 Honda Civic, front brakes grinding, wants Saturday
Demo business with sample details. Owner: Tony.
What it does today.
- Answers "how much for brakes" or "how much for an oil change" from the prices you list, including "starting at" prices.
- Makes clear the final price comes from you, not the chat.
- Collects the car and the problem as the customer describes them, as a lead. It asks once for a name and a phone number or email, on website chat and in Instagram DMs.
- Answers your hours, the makes you work on and your shop policies, from what you give it.
- Tells customers how you get paid, from your settings.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog, and says it is an automated assistant in its first reply.
What it hands to you.
- Every quote request, with the car and the problem, by email and in the app.
- Complaints, like a repair that didn't fix the noise.
- Anything it can't answer from your prices and info, and anyone who asks for a person.
- Any chat you want to take over.
It never quotes a job for you.
A brake job on one car is not a brake job on another. DM DESK gives only the prices you list, the way you list them.
It never estimates a total, adds prices together or agrees to a different price. It collects the details you'd ask for on the phone, and the quote stays yours.
Questions owners ask.
Will it give customers a quote?
No. It gives only the prices you list, like brake pads starting at a set price. For the real number, it collects the car and the problem and sends you a quote request.
What details does it collect?
The car and the problem as the customer describes them, plus where and when they would like it. It asks once for a name and a phone number or email, on website chat and in Instagram DMs. You get it by email and in the app.
Can it tell customers if I work on their car?
Yes. Add the makes you work on to your FAQs, and it answers from that. If it isn't sure, it sends the question to you.
Can it book a drop off time?
No. It never confirms a time. It collects the day the customer would like and sends it to you with the request, and you confirm with them.
What happens with an angry customer?
Complaints go to you with the chat attached, so you can answer them yourself.
Where do customers find the chat?
It sits on your website as a chat widget, one snippet you add to your site. It can also answer your shop's Instagram DMs.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.