Voice ordering for restaurants, on your website chat
DM DESK lets your customers tap the mic in your website chat and say their order out loud. It writes the order back in text with your real prices, the customer can change it in the chat, and then they review and pay on your own checkout.
See a real conversation.
This is how a chat with SF Burger Shop goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for SF Burger Shop. How can I help? You can also tap the mic and tell me what you'd like, I'll take your order.
- Customer: hi can I get a double cheeseburger and a veggie burger and two fries for pickup
- DM DESK: Here's what I heard: 1 Double Cheeseburger, 1 Veggie Burger and 2 Fries. That's $33.50 before tax. Anything else?
- Customer: actually just one fries and add a chocolate shake
- DM DESK: Updated: 1 Double Cheeseburger, 1 Veggie Burger, 1 Fries and 1 Chocolate Shake. That's $35.00 before tax. Anything else?
- Customer: that's it
- DM DESK: Tap Review order below, everything's already in your cart for pickup.
- Order box: 1x Double Cheeseburger $13.50, 1x Veggie Burger $11.00, 1x Fries $4.50, 1x Chocolate Shake $6.00. Total before tax $35.00. Review order button.
Demo business with sample details. The first message is a spoken order.
What it does today.
- Works on your website chat. The customer taps the mic and says the order.
- Writes the order back in text with your real menu prices.
- Lets the customer change the order in the chat.
- Sends the customer to your own checkout when they're done ordering.
- Works with Square, Square Online, Toast and DoorDash for that last step.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- The chat opens by telling every customer they're chatting with your AI assistant.
What it hands to you.
- Allergy questions about anything in the order.
- Complaints.
- Anyone who asks to talk to a person.
- Any chat you or your staff want to take over.
Website chat only.
Voice ordering works on your website chat. It does not work on Instagram. Customers who message you on Instagram type their order, and DM DESK answers them there.
The customer reviews it before they pay.
The customer sees the whole order in writing, item by item, with your real prices and a total before tax. They review it and pay on your own checkout. DM DESK never tells a customer an order is placed.
Questions owners ask.
Does voice ordering work on Instagram?
No. Voice ordering works on your website chat only. On Instagram, customers type their order and DM DESK answers in the DM.
Does the customer see the order before paying?
Yes. DM DESK writes the order back in text with your real prices, and the customer reviews it on your own checkout before they pay.
What if it hears something wrong?
The customer sees every item and the total in writing. They can fix it in the chat, and they review it again on your checkout before paying.
Where do customers pay?
On your own checkout. DM DESK works with Square, Square Online, Toast and DoorDash.
Does it work in other languages?
Yes. It replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog, so a customer who orders in Spanish gets the reply in Spanish.
How do I turn it on?
Voice ordering is part of the website chat. You can set it up yourself from your DM DESK dashboard, or with us on a free 30 minute setup call, on your real menu and prices.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.