AI that answers your online store's DMs and website chat
DM DESK answers "is this in stock?", size, color, price, shipping and return questions in your Instagram DMs and website chat 24/7, from your store's real products and current stock, and on Shopify it sends the customer a filled cart on your store's own checkout. Anything sensitive, like a complaint, a "where's my order?" or a request for a person, goes to you with the chat attached.
See a real conversation.
This is how a chat with Lamp Street Cups goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for Lamp Street Cups. Looking for a size, a price or a certain item?
- Customer: is the lilac one still available?
- DM DESK: The Big Sip tumbler in Lilac is sold out right now. Sage, Sunset and Midnight are in stock, $38 each. Want one of those?
- Customer: sage
- DM DESK: Done. The Big Sip tumbler in Sage is in your cart, $38.00 before tax. Tap Review order to check out on our store.
- Order box: 1x The Big Sip tumbler, Sage $38.00. Total before tax $38.00. Review order button.
- Customer: also my last one showed up with a crack in it
- DM DESK: Sorry about that. I'm sending this to Nina now to look into it with you.
- Notice: Complaint sent to Nina with this chat attached
Demo business with sample details. Owner: Nina.
What it does today.
- Answers "is this in stock?" from your store's real products, sizes, colors, prices and current stock, looked up during the chat.
- Never offers a sold out size or color. It tells the customer what is in stock instead.
- Builds a cart with the exact items and quantities and sends the customer to your own Shopify checkout.
- Answers shipping and return questions from the policies you give it.
- Answers your Instagram DMs and the chat on your website, 24/7.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- Tells every customer it's an AI assistant: website chat opens with that line, and on Instagram the first reply says it.
- Works on WordPress stores through the DM DESK plugin, for chat answers, leads and handoffs.
What it hands to you.
- "Where's my order?" questions, with the chat attached.
- Complaints, like an item that arrived damaged.
- Sensitive topics, and anyone who asks to talk to a person.
- Website chat leads with a name plus phone or email, by email and in the app.
- Any chat you want. You or your staff can take over at any time.
- Every payment, on your store's own checkout.
Your checkout, not ours.
DM DESK puts the exact items and quantities in a cart on your own store. The customer reviews the cart and pays on your Shopify checkout, the same one your website already uses. It never tells a customer an order is placed.
Stock you can trust.
DM DESK looks up your products, prices and stock during the chat, not from a copy made last week. If a color is sold out, it says so and offers what you have.
It never processes a return or a refund. Those questions get your policy, and anything past that goes to you.
WordPress stores.
The DM DESK plugin puts the chat on your WordPress store. It answers product, price, shipping and return questions from the details you give it, collects leads and hands anything sensitive to you. It doesn't fill a cart on a WordPress store.
Set it up yourself, or with us.
From your DM DESK dashboard, or with us on a free 30 minute setup call, you connect your Shopify store with read only access and add the chat to your theme. We review your setup before it answers customers.
Questions owners ask.
Do I have to change my Shopify store?
No. Your products, prices and checkout stay exactly as they are. The only change is one line of code in your theme. You can add it yourself, or with us on a free setup call.
What can DM DESK see in my store?
Your products, variants, prices, stock and store locations, read only, plus your store's web address so cart links go to your store. It can't change products, prices or orders.
Does DM DESK take the payment?
No. The customer pays on your store's own Shopify checkout, and the money goes to you the way it always does. DM DESK never processes card payments.
What happens when someone asks "where's my order?"
It tells the customer your team will check and sends the chat to you. It does not ask for an order number, and it does not give order status or tracking. On website chat it can ask once for a name and a phone number or email. On Instagram it asks for nothing, and you reply in the same DM.
What if something is sold out?
DM DESK checks your live stock during the chat and never offers a sold out size or color. It tells the customer what is in stock instead.
Does it work on a WordPress store?
Yes, for chat. The DM DESK plugin puts the chat on your WordPress site. It answers from the products, prices and policies you give it, collects leads and hands anything sensitive to you. It doesn't fill a cart on a WordPress store.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.