AI that answers your restaurant's Instagram DMs and website chat
DM DESK answers your restaurant's Instagram DMs and website chat from your real menu, prices and hours, then sends customers to your own checkout to finish their order. Allergy questions, complaints and anyone who asks for a person go to you, and you or your staff can take over any chat.
See a real conversation.
This is how a chat with SF Burger Shop goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for SF Burger Shop. How can I help? You can also tap the mic and tell me what you'd like, I'll take your order.
- Customer: hey are you open for lunch today?
- DM DESK: Yes, we're open today from 11 to 9. Want to order for pickup?
- Customer: yeah 2 classic burgers, fries and a chocolate shake
- DM DESK: Got it: 2 Classic Burgers, 1 Fries and 1 Chocolate Shake. That's $30.50 before tax. Anything else?
- Customer: that's it
- DM DESK: Tap Review order below, everything's already in your cart for pickup.
- Order box: 2x Classic Burger $20.00, 1x Fries $4.50, 1x Chocolate Shake $6.00. Total before tax $30.50. Review order button.
- Customer: wait, is there sesame in the burger buns? my daughter is allergic
- DM DESK: I can't make that call for an allergy, so I'm connecting you with our team to confirm before you order. Our kitchen handles common allergens, so we can't guarantee any item is free of them. If you have an allergy, please confirm with our team before ordering.
- Notice: Sent to the owner with this chat attached
Demo business with sample details.
What it does today.
- Answers questions from your real menu, prices and hours.
- Takes the order in chat and sends the customer to your own checkout to pay.
- Works with Square: a hosted checkout link for the order, set for pickup.
- Works with Square Online: a filled cart on your own site.
- Works with Toast: your Toast ordering page, with an order summary.
- Works with DoorDash: "Open DoorDash to order", using a menu you upload.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- Recommends the house favorites you pick when a customer asks what to get.
- Takes voice orders on website chat. The customer taps the mic and says the order.
- Answers your Instagram DMs as well as your website chat.
- Tells every customer it's an automated assistant in its first reply.
What it hands to you.
- Allergy questions.
- Complaints.
- Anyone who asks to talk to a person.
- Sensitive topics it should not answer on its own.
- Catering requests and other website chat leads, with an alert by email and in the app.
- Any chat you want. You or your staff can take over at any time.
Built for the rush.
Friday night, you're on the line and the DMs keep coming. Hours, prices, is the veggie burger still on, can I order for pickup. Every one you miss is an order that goes somewhere else.
DM DESK answers those messages for you from the menu you already have. When a question needs you, it sends you the chat instead of guessing.
Your checkout, not ours.
DM DESK builds the order in chat with your real prices. The customer finishes and pays on your own Square, Square Online, Toast or DoorDash page. It never tells a customer an order is placed.
Set it up yourself, or with us.
You can set it up yourself from your DM DESK dashboard, or with us on a free 30 minute setup call. You load your real menu, prices and hours, and we review your setup before it answers customers.
Questions owners ask.
Can it take food orders from Instagram DMs and website chat?
Yes. It builds the order from your menu with your real prices, then sends the customer to your own checkout or ordering page to pay. It never says an order is placed.
Which ordering systems does it work with?
Square, Square Online, Toast and DoorDash. With Square, customers get a checkout link for pickup. With Square Online, a filled cart on your site. With Toast, your ordering page with an order summary. With DoorDash, "Open DoorDash to order".
What happens when someone asks about allergies?
It says it can't make that call for an allergy and that your kitchen handles common allergens. Then it sends the question to you with the chat attached, so you can answer the customer yourself.
Will customers know they're talking to AI?
Yes. Its first reply in every chat says it's an automated assistant.
Can my staff jump into a chat?
Yes. You or your staff can take over any chat at any time.
How do I get started?
You can set it up yourself from your DM DESK dashboard, or with us on a free 30 minute setup call. Either way, it runs on your real menu, prices and hours.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.