AI chat that sends filled carts to your Shopify checkout
DM DESK works with Shopify: it answers your Instagram DMs and website chat from your store's real products, variants, prices and current stock, read only, and never offers a sold out variant. When a customer wants to buy, it builds a cart with the exact items and quantities and sends them to your own Shopify checkout, where your store takes the payment.
See a real conversation.
This is how a chat with Lamp Street Cups goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for Lamp Street Cups. Looking for a size, a price or a certain item?
- Customer: do you have the big sip in midnight? I want 2
- DM DESK: Yes, The Big Sip tumbler in Midnight is in stock, $38 each. Want 2 in a cart?
- Customer: yes please
- DM DESK: Done: 2 Big Sip tumblers in Midnight, $76.00 before tax. Tap Review order to check out on our store.
- Order box: 2x The Big Sip tumbler, Midnight $76.00. Total before tax $76.00. Review order button.
- Customer: also where's my order from last week?
- DM DESK: I can't look up orders, so I'm sending this to Nina and our team will check on it.
- Notice: Order question sent to Nina with this chat attached
Demo business with sample details. Owner: Nina.
How it works with Shopify.
- You create a read only app in your own Shopify admin, in Shopify's Dev Dashboard, and paste its keys into DM DESK. We can do it with you on a free setup call. It can read your products, inventory, locations and store domain, and it can't change anything.
- You paste one line of code into your theme, so the DM DESK chat shows up on your store.
- A customer asks about a product on your website chat or in your Instagram DMs. DM DESK looks up your live products, prices and stock during the chat.
- It offers only variants that are in stock, and lists every item and the total before tax.
- It sends a cart link with the exact items and quantities. The customer reviews the cart and pays on your Shopify checkout.
What you need.
- A Shopify store, with you signed in to its admin.
- Your theme, where the one line of code goes. We can paste it with you on a free setup call.
- Your shipping and return policies, so the chat can answer those questions.
- You can set it up yourself from your DM DESK dashboard, or with us on a free 30 minute setup call. We review your setup before it answers customers.
What it does today.
- Reads your products, variants, prices and stock, read only, during the chat.
- Answers size, color and "is this in stock?" questions from your live stock.
- Never offers a sold out variant.
- Builds a cart with the exact items and quantities, as a link to your own Shopify checkout.
- Answers your Instagram DMs and your website chat, 24/7.
- Tells every customer it's an automated assistant, and replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
What it hands to you.
- "Where's my order?" questions, with the chat attached.
- Complaints, sensitive topics and anyone who asks to talk to a person.
- Website chat leads with a name plus phone or email, by email and in the app.
- Any chat you or your staff want to take over.
- Every payment, on your own Shopify checkout.
Questions owners ask.
How does DM DESK connect to my store?
You create a read only app in your own Shopify admin, in Shopify's Dev Dashboard, and paste its keys into DM DESK. We can do it with you on a free setup call. The app lets DM DESK read your products and stock.
Can DM DESK change anything in my store?
No. The app is read only: products, inventory, locations and your store's domain. It can't edit products, prices or orders.
Does DM DESK take a cut of my sales?
No. Customers pay on your own Shopify checkout, and the money goes to your store the way it always does. DM DESK never processes card payments and takes no commission.
Is the order placed when the chat ends?
No. The chat fills the cart and sends the customer to your checkout. The order goes through when the customer pays on Shopify.
What happens with "where's my order?"
It tells the customer your team will check and sends the chat to you. It does not ask for an order number, and it does not give order status or tracking. On website chat it can ask once for a name and a phone number or email. On Instagram it asks for nothing, and you reply in the same DM.
How do I remove DM DESK from my store?
Delete the one line of code from your theme and uninstall the app in your Shopify admin. Its access ends there.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.