AI that answers your Instagram DMs
DM DESK answers your business's Instagram DMs from your real products or menu, prices, hours and policies, and tells every customer it's an automated assistant. You connect your Instagram through Meta's own login from your DM DESK dashboard, or with us on a free 30 minute setup call, and anything sensitive, like a complaint or an allergy question, goes to you.
See a real conversation.
This is how a chat with SF Burger Shop goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- Customer: hey what's on the menu and are you open tonight
- DM DESK: Hi! Quick heads up, I'm SF Burger Shop's automated assistant. We're open until 9 tonight. Menu: Classic Burger $10.00, Double Cheeseburger $13.50, Veggie Burger $11.00, Fries $4.50 and Chocolate Shake $6.00.
- Customer: ok 1 double cheeseburger and a shake for pickup
- DM DESK: Got it: 1 Double Cheeseburger and 1 Chocolate Shake. That's $19.50 before tax. Your order is in this link, tap to review and pay:
- Customer: is the bun gluten free? I have celiac
- DM DESK: I can't make that call for an allergy, so I'm connecting you with our team to confirm before you order. Our kitchen handles common allergens, so we can't guarantee any item is free of them. If you have an allergy, please confirm with our team before ordering.
- Notice: Sent to Bob with this chat attached
Demo business with sample details.
What it does today.
- Answers Instagram DMs from your real products or menu, prices, hours and policies.
- For Shopify stores, answers from your real products and current stock and sends a filled cart to your own Shopify checkout.
- Takes food orders in the DM and sends the customer to your own checkout or ordering page to pay.
- Works with Shopify, Square, Square Online, Toast and DoorDash for that checkout step.
- For salons, barbers, auto shops and home services, collects booking and quote requests for you to confirm. When it takes a booking request on your website chat, it asks for their name and a phone number or email. On Instagram you reply in the same DM.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- Tells every customer it's an automated assistant in its first reply.
- Answers your website chat too, from the same details.
What it hands to you.
- Allergy questions.
- Complaints.
- Anyone who asks to talk to a person.
- Sensitive topics it should not answer on its own.
- Any DM you or your staff want to take over.
Set it up yourself, or with us.
You connect it through Meta's own login from your DM DESK dashboard. You never share your password. Want help? Book a free 30 minute setup call and we connect it with you. We review your setup before it answers customers.
Orders and carts finish on your checkout.
When a customer orders in a DM, DM DESK builds the order or cart with your real prices and sends a link to your own checkout or ordering page. The customer reviews and pays there. It never tells a customer an order is placed.
Questions owners ask.
Can AI answer my Instagram DMs for me?
Yes. DM DESK answers your Instagram DMs from your real products or menu, prices, hours and policies, and sends anything sensitive to you.
Can it take orders in Instagram DMs?
Yes. It builds the order or cart with your real prices and sends the customer a link to your own checkout or ordering page to pay. It never says an order is placed.
How do I connect my Instagram?
You connect it through Meta's own login from your DM DESK dashboard. You never share your password. Want help? Book a free 30 minute setup call and we connect it with you.
Will my customers know it's not me?
Yes. Its first reply in every conversation says it's an automated assistant.
Can I still reply to DMs myself?
Yes. You or your staff can take over any chat at any time.
Do I need Instagram to use DM DESK?
No. DM DESK also answers your website chat. You can start with either one.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.