AI website chat for local businesses
DM DESK is a website chat that answers your customers 24/7 from your real products or menu, prices, hours, FAQs and policies. When a chat goes to your team, like catering, a complaint or a request for a person, it can ask once for a name plus a phone number or email, and it alerts you by email and in the app and hands anything sensitive to you.
See a real conversation.
This is how a chat with SF Burger Shop goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for SF Burger Shop. How can I help? You can also tap the mic and tell me what you'd like, I'll take your order.
- Customer: what time do you close on sunday?
- DM DESK: On Sunday we're open until 8 PM.
- Customer: do you do catering? need burgers for about 40 people next friday
- DM DESK: Catering goes to the owner, so I'll pass your request along. If you'd like the team to get back to you, just send your name and a phone number or email.
- Customer: Dana, 415 555 0187
- DM DESK: Thanks, Dana. Your catering request for about 40 people next Friday is with the owner, and they'll reach out to you.
- Notice: Catering request sent to the owner
Demo business with sample details.
What it does today.
- Goes on any website with one snippet, or the WordPress plugin.
- Answers 24/7 from your real products or menu, prices, hours, FAQs and policies.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- Tells every customer it's an automated assistant in its first reply.
- When a chat goes to your team, like catering, a complaint or a request for a person, can ask once for a name plus a phone number or email.
- Shows a Chat button and a short greeting with quick tap questions. You set the greeting in Channels, on the website chat card.
- Alerts you about leads by email and in the app.
- For Shopify stores, answers from your real products and current stock and sends the customer a filled cart on your own Shopify checkout.
- For restaurants, takes the order and sends the customer to your own checkout.
- For restaurants, takes voice orders. The customer taps the mic and says the order.
What it hands to you.
- Leads, like catering requests, with the customer's name plus phone or email.
- Complaints.
- Allergy questions and other sensitive topics.
- Anyone who asks to talk to a person.
- Any chat you or your staff want to take over.
Works on the site you already have.
The chat goes on your site with one snippet of code, or with the WordPress plugin if your site runs on WordPress. You keep your site, your products or menu, and your checkout.
You can set it up yourself from your DM DESK dashboard, or with us on a free 30 minute setup call. We review your setup before it answers customers.
Stores, restaurants and service businesses.
For Shopify stores, it answers from your real products, prices and current stock, never offers a sold out size or color, and sends the customer a filled cart on your own Shopify checkout. On a WordPress store, it answers product, price, shipping and return questions from what you give us, and sends leads and anything sensitive to you.
For restaurants, it takes the order and sends the customer to your own checkout. DM DESK works with Shopify, Square, Square Online, Toast and DoorDash.
For salons, barbers, auto shops and home services, it answers from your listed or "starting at" prices and collects booking and quote requests for you to confirm. It never confirms a booking and never gives a custom quote.
Questions owners ask.
How do I add it to my website?
With one snippet of code, or the WordPress plugin if your site runs on WordPress. You can add it yourself from your DM DESK dashboard, or with us on a free 30 minute setup call.
Where do its answers come from?
From your real products or menu, prices, hours, FAQs and policies. It answers from the details you give us, not from guesses.
What happens when someone leaves a lead?
When a chat goes to your team, like catering, a complaint or a request for a person, it can ask once for their name plus a phone number or email, and it alerts you by email and in the app.
Can customers order through the chat?
Yes, for Shopify stores and restaurants. It builds the cart or order with your real prices and sends the customer to your own checkout to pay. Restaurant customers can also tap the mic and say their order.
Does it work for stores and service businesses?
Yes. For online stores, it answers product, size, color, shipping and return questions, and on Shopify it checks current stock. For salons, barbers, auto shops and home services, it answers from your listed prices and collects booking and quote requests. You confirm every one.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.