AI that answers salon and barbershop DMs
DM DESK answers your salon or barbershop's Instagram DMs and website chat 24/7, using your real services, starting prices, hours and policies. When a client asks for a time, it can send you a booking request with the service and the time they want, and you confirm the time with them yourself.
See a real conversation.
This is how a chat with Lamp Street Barbers goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for Lamp Street Barbers. How can I help?
- Customer: how much for a skin fade?
- DM DESK: Skin fades start at $35.
- Customer: got anything saturday morning?
- DM DESK: I'll send that to Dre, and the shop will confirm a time with you. What's your name and phone number?
- Customer: Marcus, 415 555 0187
- DM DESK: Thanks, Marcus. Your request for a skin fade on Saturday morning is with Dre, and the shop will reach out to confirm.
- Notice: Booking request sent to Dre: Marcus, skin fade, Saturday morning
Demo business with sample details. Owner: Dre.
What it does today.
- Answers price questions from the prices you list, including "starting at" prices.
- Answers questions about your services, hours and policies, like cancellations, from what you give it.
- Collects booking requests: the service and the day and time the client wants. When it takes a booking request on your website chat, it asks for their name and a phone number or email. On Instagram you reply in the same DM.
- Tells clients how you get paid, from your settings, like cash, Venmo or cards in person.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
- Says it is an automated assistant in its first reply.
- Answers your Instagram DMs and the chat on your website, 24/7.
What it hands to you.
- Every booking request, by email and in the app, with the name and phone number or email the client gives. You confirm the time.
- Complaints, like a client who is unhappy with a cut or a color.
- Sensitive topics, and anyone who asks to talk to a person.
- Any service you haven't priced. It says you will give them a price instead of guessing.
- Any chat you want to take over.
Your book stays yours.
DM DESK never confirms a time, so it can't give away a chair you already filled. It collects the request and sends it to you. You confirm with the client directly.
It also never makes up a price. It quotes what you list, the way you list it, and sends anything else to you.
Questions owners ask.
Can it book appointments for my clients?
No. It collects the service and the day and time the client wants. When it takes a booking request on your website chat, it asks for their name and a phone number or email. On Instagram you reply in the same DM. You get it by email and in the app, and you confirm the time with the client yourself.
What does it say when someone asks how much a service costs?
It gives the prices you list, the way you list them. If a color starts at a price, it says "starting at" that price. It never makes up a price or adds prices into a quote, and for anything you haven't priced, it says you'll give them one.
Can clients ask how to pay?
Yes. You set how you get paid, like cash, Venmo, Zelle or cards in person, and when, like after the service or a deposit to book. It answers from those settings and never asks a client to pay in the chat.
Does it work in my Instagram DMs?
Yes. It answers Instagram DMs for your business and the chat on your website. Instagram connects through Meta's own login for businesses, with no password sharing.
Will my clients know it's not me?
Yes. Its first reply says it is an automated assistant. Anything it isn't sure about, and anyone who asks for a person, goes to you.
Can I jump into a chat myself?
Anytime. In your Inbox, Reply directly sends your message and pauses the AI on that chat. Reply, then resume AI and Answer to AI send your reply without pausing the AI. A reply typed straight on Instagram pauses the AI on that chat too.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.