AI that answers DMs for plumbers, electricians and HVAC
DM DESK answers your website chat and Instagram DMs 24/7 while you're on a job, from the prices, hours and service area you write into your services and answers. When someone needs work done, it collects the job, the address or area, when they would like it and a phone number or email, then sends you a quote request, and you set the price and the time.
See a real conversation.
This is how a chat with Lamp Street Plumbing goes, start to finish. It is a demo business with sample details. Your own agent answers from your real prices, hours and policies.
- DM DESK: Hello, you're chatting with the AI assistant for Lamp Street Plumbing. How can I help?
- Customer: how much to replace a kitchen faucet?
- DM DESK: Kitchen faucet replacement starts at $175, plus the faucet. Luis gives you the final price after seeing the job.
- Customer: can someone come this week?
- DM DESK: I can't set a time here, but Luis can send you a quote. What's the street and city, and when works for you?
- Customer: Oak St, San Jose. weekdays after 5
- DM DESK: Got it. What's the best phone or email so Luis can reach you?
- Customer: Maria, 408-555-0177
- DM DESK: Thanks, Maria. Your quote request for a kitchen faucet replacement on Oak St is with Luis. The team will reach you at 408-555-0177.
- Notice: Quote request sent to Luis: kitchen faucet replacement, Oak St, San Jose, weekdays after 5. Maria, 408-555-0177
Demo business with sample details. Owner: Luis.
What it does today.
- Answers price questions from the prices in your service list, like a service call price or "starting at" prices for common jobs.
- Answers whether you cover their area, your hours and your policies, from your answers.
- Collects quote requests: what needs doing, the address or area and when they'd like it. On website chat it asks for a phone number or email before it sends you the request, and the customer can tap to fill it in. In Instagram DMs it asks for one too.
- Tells customers how you get paid, from your settings.
- Flags emergencies to you as urgent. For a gas smell, a carbon monoxide alarm, fire or smoke, or sparks, the reply first tells the customer to leave and call 911.
- Replies in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog. Website chat opens with a line saying it's your AI assistant, and on Instagram the first reply says it.
What it hands to you.
- Every quote request that comes with a phone number or email, with the job details, by email and in the app. On website chat a request is sent once the customer leaves one.
- Urgent requests, with the chat attached: the dangerous ones (a gas smell, a carbon monoxide alarm, fire or smoke, or sparks) and the urgent ones (an active leak, flooding, no heat, or a lockout).
- Complaints about a past job, and anyone who asks for a person.
- Any chat you want to take over.
It won't promise a time you can't keep.
You're under a sink, not at a desk. DM DESK never tells a customer someone is coming or when anyone will arrive.
If you set "Your team replies within" in Voice and handoffs, DM DESK tells the customer that time when it hands the chat to you, except on an urgent request. If you leave it not set, DM DESK never states a reply time.
It never gives a custom quote either. It collects the details you'd ask for on the phone and hands the job to you.
Questions owners ask.
Does it give quotes?
No. It gives only the prices you list, like your service call price. For anything else, it collects the job details and sends you a quote request.
Can it schedule a job?
No. It never confirms a job or a time. It collects when the customer would like it and sends that to you, and you confirm with them.
What happens with an emergency?
For a gas smell, a carbon monoxide alarm, fire or smoke, or sparks, the reply first tells the customer to leave and call 911. For an active leak, flooding, no heat, or a lockout, it does not tell them to call 911. Either way, it flags the chat to you as urgent, by email and in the app, and asks for the address, what's happening, a name and a phone number. It never promises an arrival time and never gives repair advice.
Can it tell customers if I cover their area?
Yes. Add your service area to your FAQs and it answers from that. If it isn't sure, it sends the question to you.
How does it help when I'm on a job?
It answers your website chat and Instagram DMs 24/7 from your prices, hours and FAQs. When a lead comes in, you get an alert by email and in the app, and you reply when you're free.
Will customers know it's automated?
Yes. Website chat opens with a line saying they're chatting with your AI assistant. On Instagram the first reply says it is an automated assistant, in English, Spanish, Chinese, Vietnamese, Arabic or Tagalog.
Set it up with us on a free call.
Book a free 30 minute setup call. We set up DM DESK with you on your real products or menu, prices and hours.