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Guides for owners who live in their DMs

Practical answers for online stores, restaurants and contractors about Instagram DMs, website chat, orders and leads. Written by Rami Tannous, founder of DM DESK.

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How Square restaurants turn DMs into checkout ordersRestaurants. Connect Square to DM DESK and every order a customer builds in your Instagram DMs or website chat becomes a real Square checkout link with each item already in it, set for pickup.
How Toast restaurants can take orders from Instagram DMsRestaurants. DM DESK takes the whole order in your Instagram DMs or website chat, then sends the customer to your own Toast ordering page with the order written out, so they enter those items on Toast and pay there.
How contractors answer DMs and capture leads while on a jobHome services. DM DESK answers your Instagram DMs and website chat from the listed and "starting at" prices, service call price, hours and service area you write down for it, then collects the job details as a lead and alerts you by email and in the app.
Is this still in stock? How to answer product DMs for your online storeRetail. Answer product DMs from your real, current stock and your written policies, and send every customer a link straight to the product or a filled cart so the answer can turn into a sale.
Can AI take food orders from Instagram DMs? What it can and can't doRestaurants. Yes, an AI front desk can take food orders in Instagram DMs: it answers from your real menu and prices, builds the order, states the total before tax, and sends the customer to your own checkout.