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Test your agent, typing and voice

Try your agent the way a customer would, and fix what it doesn't know yet.

Written steps, 5 stepsMain step 4 of 5 on every path
Written steps

Video being updated

The written steps below are current.

Start at step 1

Steps

  1. Open Your agent, then tap Test your agent.
  2. Tap a suggested question or type your own, the way a customer would.
  3. If a reply is wrong or handed off, tap Fix this answer or Teach it the right answer, type the answer, then tap Save to knowledge base.
  4. If you take orders in chat, tap Run test under Order test and check that it says Passed.
  5. To try your voice, open the chat bubble on the same page, tap the mic and speak. Once you're live, your agent answers there too.

Good to know

  • Nothing you send in Test your agent reaches a customer.
  • Only an owner or manager can run the tests.
  • The order test shows only when your agent takes orders in chat. Nothing is charged.
  • The mic test uses your real website chat, so it shows only while website chat is on. On Starter, website chat has to be your one channel.
  • Before you go live, your agent doesn't answer on your site or Instagram yet. Until then, use the typed test on Test your agent.
  • Your voice is sent to our speech provider to turn it into text, and we don't keep recordings.