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DM DESK
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Online stores: Shopify products, stock and carts

Connect your Shopify store so your agent answers from your real products and stock and sends filled carts.

Written steps, 7 steps
Written steps

Follow the 7 steps below

This guide has written steps and no video. Each step is numbered, so you can come back to the one you were on.

Start at step 1

Steps

  1. In DM DESK, open Channels and find Shopify. Open How to get your client ID and secret.
  2. In your Shopify admin, go to Settings, then Apps, then Develop apps, then Build apps in Dev Dashboard.
  3. Create an app named DM DESK. Untick Embed app in Shopify admin, set App URL to https://www.dm-desk.com, and paste the scopes DM DESK shows.
  4. Click Release, then on the app's Overview click Install app, pick your store and click Install.
  5. Copy the Client ID and Client secret from the Overview.
  6. Back in DM DESK, fill in Store address (it ends in .myshopify.com), Client ID and Client secret, then click Connect.
  7. Add the chat to your store with the one line in your theme (see Website chat on Shopify), then try it on Test your agent: with the typed test before you go live, and in the chat bubble there once you're live.

Good to know

  • Before you go live, your agent doesn't answer on your site, on Instagram or in the chat bubble on Test your agent. Until then, use the typed test on that page.
  • Every permission DM DESK asks for only reads. It can't change anything in your store.
  • Your agent doesn't look up order status or tracking. Those questions go to your team.
  • Made a new app or changed its secret? Paste the new keys on Channels, under Shopify.