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Connect Instagram

Connect your Instagram professional account so your agent answers your Instagram DMs.

Written steps, 5 steps
Written steps

Follow the 5 steps below

This guide has written steps and no video. Each step is numbered, so you can come back to the one you were on.

Start at step 1

Steps

  1. Make sure your Instagram is a professional account (Business or Creator). In Instagram, go to Settings, then Account type and tools, then Switch to professional account.
  2. In DM DESK, open Channels and click Connect on the Instagram DMs card.
  3. On Instagram's page, log in if it asks, check that it is the right account, and click Allow.
  4. Back in Channels, check that it says Instagram connected, with your handle.
  5. After you go live, send a test DM from another Instagram account, then find the chat in your Inbox.

Good to know

  • Before you go live, your agent doesn't answer on your site or Instagram yet. Until then, use the typed test on Test your agent.
  • Accept the terms on Home and pick a plan before you connect. Only an owner or manager can connect a channel.
  • One Instagram account can be connected to one DM DESK business at a time.
  • Starter includes one channel. On Pro, the second channel is an add on, $49 a month or $39 a month billed annually. Growth includes both.
  • On Growth, and on Pro with the second channel, Instagram DMs continue on your website chat once both are connected: a customer who taps a link your agent sent to your own website carries on the same conversation there.
  • To stop, open Channels and click Turn off on the Instagram DMs card.