Chat not showing on my site
Find out why the chat button isn't on your site, and fix it.
Steps
- Open Channels. On the Website chat card, if you see Turn on, press it.
- Look for Widget seen on. It names a site where your chat has loaded.
- Not on your site? Open Paste the code yourself, press Copy code, and paste it in your site's head or just before the closing body tag.
- On WordPress, open Plugins and check DM DESK Website Chat is active. If it's missing, press Download plugin in Channels, then in WordPress use Add Plugin, then Upload Plugin, and activate it.
- Open your site and reload the page.
- Still not showing? Email hello@dm-desk.com with your site's address.
Good to know
- If the button shows for a moment and then goes away, website chat is turned off, or you're on Starter and Instagram is your one channel.
- On Shopify, the chat works only on your store's own saved domains.
- Before you go live, the chat can show on your site, but your agent doesn't answer customers yet.
Transcript
Chat not showing on my site
Narrated by an AI voice.
[Title card: Chat not showing on my site.]
If the chat button isn't on your site, start in Channels.
On the Website chat card, Widget seen on names a site where your chat has loaded. If your site isn't named, the chat may not be on it yet.
If the card shows a Turn on button instead, website chat is off. Press Turn on.
To install it again, open Paste the code yourself.
Copy the code, and paste it into your site in the head, or just before the closing body tag.
On WordPress, you can use the plugin instead.
In WordPress, open Plugins. If DM DESK Website Chat isn't there, download it again and add it with Add Plugin, then Upload Plugin.
Here it's active: you see Deactivate under its name. If you see Activate, press it.
Then open your site and reload the page.
There's your chat button.
Two more reasons it can stay hidden. On Starter you get one channel, so if Instagram is yours, website chat stays off.
On Shopify, the chat only shows on your store's own domains.
Still not showing? Email hello@dm-desk.com with your site's address.
[End card: Next: The agent said something wrong. dm-desk.com/help]